Help & Support

Zupiq is an AI-powered learning assistant designed to help you understand and solve educational problems.

Simply capture a question with your camera or upload an image, and Zupiq will analyze the problem and provide a step-by-step explanation to help you understand the solution.

Zupiq is designed to assist with a variety of learning subjects, particularly problems involving mathematics, formulas, diagrams, and structured problem solving.

Available capabilities may continue to expand as Zupiq improves.

For the best results:

• Make sure the question is clearly visible.
• Use good lighting when taking a photo.
• Avoid blurry or tilted images.
• Keep the entire question inside the camera frame.
• Make sure handwriting is reasonably clear.

If the result isn’t correct, try capturing the question again.

Zupiq uses artificial intelligence, and AI-generated answers can occasionally contain mistakes.

Try capturing a clearer image or asking a follow-up question for additional explanation.

For important schoolwork or assessments, we recommend reviewing the solution and verifying important answers.

Open Zupiq and go to Settings → Account to view and manage your account information.

You can permanently delete your account from:

Settings → Account → Delete Account

Please review the information displayed before confirming deletion.

Deleting your Zupiq account does not automatically cancel subscriptions purchased through Apple or Google.

If you subscribed through the Apple App Store or Google Play, your subscription is managed through your Apple or Google account.

You can view, change, or cancel your subscription from your device’s subscription settings.

First, make sure you’re signed in to Zupiq with the correct account.

If your subscription is still not recognized, try using Restore Purchases from the subscription or account section of the app.

If the problem continues, contact our support team.

Subscriptions purchased through Apple or Google should be cancelled through the respective App Store or Google Play subscription settings.

Deleting the Zupiq app or deleting your Zupiq account does not automatically cancel an active subscription.

Purchases made through the Apple App Store or Google Play are generally subject to the refund policies of the platform that processed your purchase.

Please contact the applicable store regarding refund requests.

Zupiq may need camera or photo-library permission to capture or upload questions.

If you previously denied permission, you can enable it through your device’s Settings and find Zupiq under your application permissions.

Zupiq only accesses these features when required for functionality you choose to use.

If you experience an issue, try:

1. Check your internet connection.
2. Close and reopen Zupiq.
3. Make sure you’re using the latest version of the app.
4. Restart your device.
5. Try the action again.

If the issue continues, contact us and describe what happened.

Including your device model, operating system, and a screenshot of the issue can help us investigate more quickly.

Your privacy matters to us.

For information about how Zupiq collects, processes, and protects information, please review our Privacy Policy.

You can also review our Terms of Service for information about the rules governing use of Zupiq.

Contact the Zupiq support team:

Email: support@yourdomain.com Website: your Zupiq website

When reporting a technical problem, please include:

• A short description of the issue
• Your device model
• Your operating system version
• Your Zupiq app version
• A screenshot, if relevant

Please do not send passwords or other sensitive authentication information.

We’ll do our best to help resolve your issue as quickly as possible.